Shipping policy

SHIPPING INFORMATION

KAI works to ensure you have the easiest, fastest and most transparent shopping experience possible.
For Customer Care, do not hesitate to contact us at kai@kaitraces.com. We promise to get back to you as soon as humanly possible.

PORTUGAL / Spain

All orders are shipped from our warehouse in Lisboa, Portugal and CTT will be the partner carrier. Delivery hours take place between 9am and 7pm on working days. We usually recommend that you use your work address to make sure the package is received and collected on first attempt. 
After your order is processed and shipped, you will be receiving a confirmation e-mail with a tracking number so you can follow the package throughout the way.

METHOD COST
DELIVERY
 FREE FROM
CTT
3,5€
 2/1 Business Day 200€

 

Azores & Maeira

We currently offer Free Shipping for all orders above 200€. 
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be CTT by sea.

METHOD COST
DELIVERY
 FREE FROM
CTT Ilhas
8€
 2/1 Business Day 200€


EUROPE

EUROPEAN UNION

We currently offer Free Shipping for all orders above 200€. 
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Parcel. 

METHOD
COST
DELIVERY
 FREE FROM
DHL Parcel
11€
 4/3 Business Days 200€

  

UNITED KINGDOM

We currently offer Free Shipping for all UK orders above €200.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHL Parcel.

Duties, Customs & Taxes Included: all orders are shipped with DDP (Delivery Duty Paid), meaning all duties, customs and taxes are paid by KAI. No extra cost will be charged.

METHOD
COST
DELIVERY
 FREE FROM
DHL Parcel
25€
 5/4 Business Days 200€

 


SWITZERLAND, NORWAY & REST OF EUROPE

We currently offer Free Shipping for all international orders above €300.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be DHLParcel and UPS
See possible TAXES & DUTIES below.

METHOD
COST
DELIVERY
 FREE FROM
DHL Parcel / UPS  29€ 5/4 Business Days 300€

 

INTERNATIONAL

NORTH AMERICA (USA & Canada)

We currently offer Free Shipping for all orders above €300.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be UPS

See TAXES & DUTIES below.

METHOD
COST
DELIVERY
 FREE FROM

UPS
  30€ 4/3 Business Days 300€

 

REST OF THE WORLD

We currently offer Free Shipping for all international orders above €300.
All orders are shipped from our warehouse in Lisboa, Portugal and the carrier used will be UPS

See TAXES & DUTIES below.

METHOD
COST
DELIVERY
 FREE FROM
UPS
  39€ 5/4  Business Days 300€

 

TAXES & DUTIES


WITHIN THE EUROPEAN UNION
All duties, customs and taxes are included, meaning nothing will be charged.
USA
For orders below 800€, no extra cost will be charged.
OUTSIDE THE EUROPEAN UNION 
You may be subject to local import taxes and duties once your package reaches your Country. We have no control over these charges and cannot predict what they might be, meaning all additional costs with taxes, duties and customs charges.